What is ServiceNow?
History and Versions of ServiceNow
ServiceNow Architecture
Understanding SaaS & Cloud Computing
Overview of ITSM and ITIL
Login and User Interface Overview
Application Navigator and Modules
Forms, Lists, and Tables
Personalizing Instance UI
Creating and Managing Tables
Fields and Field Types
Dictionary Overrides
Reference Fields and Relationships
Business Rules & Client Scripts
Users, Roles, and Groups
Role Inheritance
Access Control Rules (ACL)
Delegation and Impersonation
Incident Management Lifecycle
Problem Management Lifecycle
Change Management Lifecycle
Configuration Management Database (CMDB)
Designing Service Catalog Items
Workflows and Approvals
Record Producers
Order Guides and Variables
Introduction to Workflows
Workflow Activities and Scripting
Flow Designer: Conditions, Actions, and Data Pills
Integration with Approvals
Client-Side Scripting (Client Script, UI Policy)
Server-Side Scripting (Business Rules, Script Includes)
Glide API and Script Debugging
Scheduled Jobs
Creating Reports and Performance Analytics
Data Sources and Report Types
Dashboards and Homepage Customization
Introduction to Scoped Applications
Studio IDE
Application Security and Deployment
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ServiceNow is widely used across industries and departments for automating IT services, business workflows, and enterprise operations. Here’s where and how it is typically used
Automates incident, problem, and change management. Used by IT helpdesks and support teams.
Manages infrastructure and operations (servers, networks, applications). Detects and resolves outages proactively.
Automates onboarding, leave requests, and employee inquiries. Used by HR teams for efficient employee support.
Manages customer issues, support tickets, and service requests. Example: A telecom company handling customer complaints and technical issues.
Ensures compliance with laws, policies, and industry standards. Used by legal and audit teams.
Manages space planning, asset tracking, and maintenance.
ServiceNow is one of the fastest-growing cloud-based platforms in the IT service management (ITSM) space, used by top companies to automate business processes and improve service delivery. With a high demand for ServiceNow developers and administrators globally, this course offers great career growth opportunities.
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